Effective Date: July 28, 2026

1. ORDER PROCESSING

Orders are generally processed within up to two (2) business days after payment is successfully completed.

Business days are Monday through Friday, excluding federal holidays and other days when Rah Rah Perfect or its shipping providers are closed. Processing time is the time needed to prepare an order for shipment and does not include carrier transit time.

During product launches, holidays, severe weather, unusually high order volume, inventory interruptions, or other circumstances beyond our reasonable control, processing may take longer. When practical, we will provide notice of a significant delay.

2. SHIPPING AND DELIVERY

Available shipping options, estimated delivery times, and charges will be displayed at checkout when available.

Delivery estimates are provided for convenience and are not guaranteed. Carrier delays, weather, service interruptions, address issues, and other circumstances outside Rah Rah Perfect's control may affect delivery.

Once an order ships, tracking information will be sent to the email address or phone number provided at checkout, when available. Customers are responsible for monitoring tracking information and providing a safe location for delivery.

3. SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address. Please review the address carefully before submitting an order and contact us promptly if a correction is needed.

We cannot guarantee that an address can be changed after an order has entered processing or been transferred to the carrier. Additional shipping costs caused by an incorrect, incomplete, or undeliverable address may be charged to the customer.

4. SHIPPING DAMAGE, MISSING ITEMS, OR INCORRECT ORDERS

Please inspect your shipment promptly after delivery. Visible shipping damage, a missing item, or receipt of an incorrect product must be reported within two (2) calendar days of delivery.

Send the claim to rahrahperfect@gmail.com and include:

• The purchaser's name and order number

• A description of the problem

• Photographs of the shipping carton and shipping label

• Photographs of the packing materials

• Photographs of the product and the affected area

Please retain the product and all original packaging until the claim has been reviewed. For an approved claim, Rah Rah Perfect may replace the affected item, provide the missing item, issue store credit, or provide a refund, depending on the circumstances.

5. UNUSED PRODUCT RETURNS

An unused Rah Rah Perfect product may be returned within thirty (30) calendar days from the date of delivery.

To qualify for a standard return, the product must be:

• Unused, clean, undamaged, and unaltered

• In its original condition

• Returned with all straps, instructions, accessories, and other included components

• Returned with the original packing slip

Before sending an item back, submit a return request through your Rah Rah Perfect customer account, when available, or contact rahrahperfect@gmail.com. Include your name, order number, and reason for the return. An approved return request confirms eligibility and provides the correct return address and packaging instructions; it does not mean that Rah Rah Perfect will pay the return-shipping cost.

Returns sent without prior approval may be delayed, refused, or returned to the sender.

6. RETURN SHIPPING

For a standard unused-product return, the customer is responsible for purchasing and paying for the return-shipping label.

Customers should use a trackable shipping method and retain the tracking number and shipping receipt until the return and refund are complete. Rah Rah Perfect is not responsible for a return package that is lost, damaged, delayed, or misdirected while being shipped back by the customer.

Rah Rah Perfect does not provide prepaid return labels for standard returns. Return shipping will be paid or reimbursed by Rah Rah Perfect only when the return results from:

• An incorrect item sent by Rah Rah Perfect

• An approved shipping-damage claim

• An approved claim under the Limited Warranty

• Another verified error caused by Rah Rah Perfect

7. ORIGINAL SHIPPING CHARGES

Original shipping charges, expedited shipping fees, handling charges, and other delivery-related costs are nonrefundable except when the return results from an error by Rah Rah Perfect.

8. RESTOCKING FEES

Rah Rah Perfect does not charge a restocking fee when an eligible unused product is returned in its original condition with the original packing slip and all included components.

A deduction may be made from the refund when a returned product is missing packaging, instructions, straps, accessories, or other included items, or when the product is returned in a condition that does not meet this policy. Rah Rah Perfect may refuse a standard return if the product has been used, damaged, altered, contaminated, improperly packaged, or otherwise cannot reasonably be resold as new.

9. RETURN INSPECTION AND REFUNDS

Returned products will be inspected after they are received. When a return is approved, the refund will generally be issued to the original payment method.

The refund will cover the amount paid for the eligible returned product, less any permitted deductions under this policy. Original shipping charges are not included in the refund. Processing times may vary depending on the bank, credit card company, payment provider, or financial institution.

10. PRODUCTS NOT ELIGIBLE FOR STANDARD RETURN

The standard 30-day unused-product return policy does not apply to:

• Products that have been used

• Products returned more than 30 calendar days after delivery

• Products showing scratches, scuffs, punctures, dents, creases, dirt, moisture, wear, or other evidence of use

• Products that have been cut, drilled, taped, coated, repaired, or modified

• Products damaged through improper handling, footwear, storage, heat, weather, or unsuitable surfaces

• Products missing original components or the original packing slip

• Clearance, final-sale, promotional, personalized, or custom products when identified as nonreturnable before purchase

• Products purchased from an unauthorized seller

A product that has been used may still qualify for review under the Limited Warranty, Season of Slide Guarantee, or Season of Training Damage Replacement, depending on the nature of the request.

11. SEPARATE WARRANTY AND GUARANTEE PROGRAMS

This Shipping & Returns Policy applies primarily to shipping matters and standard unused-product returns.

Limited Warranty

Covers approved manufacturing defects in materials or workmanship that existed at delivery.

Season of Slide Guarantee

Applies when an athlete has used the product consistently and as directed but has not learned to perform a basic controlled slide, subject to the program terms.

Season of Training Damage Replacement

Applies to certain approved accidental training damage occurring during the covered season, subject to the program terms.

Each program has separate eligibility requirements, exclusions, claim procedures, and remedies.

12. CONTACT INFORMATION

Questions or return requests may be directed to:

Rah Rah Perfect LLC

W3096 Koch Rd

Fort Atkinson, WI 53538

rahrahperfect@gmail.com